Managing Conflict

Course Code: MangConf
Duration: 1 Day 

This course will assist you in understanding and implementing strategies that will help to manage conflict effectively

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Course Content
Lesson 1: Recognizing Conflict
   Topic 1A: Identify Your Personal Reaction to Conflict
   Topic 1B: Develop a Healthy Attitude Toward Conflict
   Topic 1C: Assess the Situation
   Topic 1D: Avoid Conflict Escalation

Lesson 2: Responding to Conflict
   Topic 2A: Actively Listen
   Topic 2B: Communicate Effectively
   Topic 2C: Respond to Negative Tactics

Lesson 3: Resolving Conflict
   Topic 3A: Identify the Source of the Conflict
   Topic 3B: Determine the Best Solution
   Topic 3C: Implement the Solution

Target Student

Contact Information


Durbanville, Cape Town

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021 065 0347

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